Common Image Upload Errors and Fixes
What You’ll Learn
You’ll learn how to identify and resolve the most frequent image upload problems in Morweb so images display correctly and load quickly.
Why It Matters
Images make your site engaging, but broken or oversized files can frustrate visitors and slow down pages. Fixing upload errors keeps your site looking professional and performing well.
Step-by-Step Instructions
1. Check Your File Size
- Right-click the image file on your computer and select “Properties” (Windows) or “Get Info” (Mac).
- Confirm the file size is under 25 MB; files larger than this will fail to upload.
2. Optimize for Web Performance
- If the file size too large, open it in an image editor (e.g., Photoshop, Preview, or an online tool such as Compress PNG).
- Use the “Export” or “Save for Web” feature to compress the image until it is under 1 MB.
3. Verify File Format
- Ensure your image file extension is .jpg or .png.
- Rename and re-save files in an editor if they are in a different format, then retry the upload.
4. Clean Up Your File Name
- On your desktop, rename the file to include only letters, numbers, dashes (-), or underscores (_).
- Remove any spaces or other punctuation from the file name.
Troubleshooting Tips
- Upload Failed Error
Double-check the file size isn’t over 25 MB and ensure you have a stable internet connection when uploading large files.
- Image Appears Broken
Verify the filename has no spaces or special characters other than - or _. Then delete the old image from your page and reinsert the newly renamed file.
- Site Loads Slowly
Use an image optimization tool (e.g., TinyPNG) to compress further or resize large dimensions (e.g., scale down a 4000 × 3000 px photo to 1200 × 900 px).
- Still Seeing Errors?
Clear your browser cache and refresh. Try uploading a different .jpg/.png to isolate file-specific issues. Contact Morweb Support with the exact error message and a screenshot if problems persist.